Refund Policy

Users may submit a refund request for unused credits through our Feedback / Contact channel. Submitting a request does not mean that a refund will be automatically approved. We may review the order, payment status, bonus credits, and credit usage records before making a decision in accordance with applicable law.

Credits that have already been consumed, used for a generation task, or resulted in delivery of a digital generated image are generally not refundable. Because AI-generated results involve inherent variation, dissatisfaction with style, appearance, composition, or other subjective qualities does not normally qualify for an automatic refund.

Failed generations are handled under the current credit rules. Eligible failures caused by provider or platform errors may release reserved credits, while user-side failures are handled according to the applicable free-failure allowance and failure classification rules. Released or returned credits are digital account adjustments and are not the same as a cash refund.

If you notice a duplicate charge, unauthorized payment, incorrect amount, or another technical payment issue, please contact us as soon as possible with the relevant order information and a description of the problem. We will investigate the transaction and, where appropriate, handle the issue according to the payment provider's process and applicable law.

Refunds are not guaranteed where generation is refused, an account is restricted, or service is terminated because of violations of the Terms of Service, unauthorized use of photos, impersonation, or unlawful or inappropriate content. Any mandatory rights under applicable law remain unaffected.

Available payment methods are displayed at checkout and may vary depending on region, device, payment account, or payment provider.

A refund may be assisted or processed by the third-party payment provider or Merchant of Record that handled the transaction. Refunds may also be subject to this Refund Policy, the provider's applicable rules, and relevant law. Approval depends on the order, credit usage, and applicable law. This Policy does not promise a fixed refund processing period and does not guarantee that payment processing fees will be refundable.

Please submit your request through Feedback / Contact and provide the order information needed for verification together with a description of the issue. To protect account security, we may require you to sign in and verify ownership of the account.